Top Questions
What is the return and exchange policy?
How do I place an order?
How can I track my order?
What are your delivery options and how much is shipping?
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What is the return and exchange policy?

Sephora India allows for returns up to 14 days, except Fragrances. To know more, please refer our return and cancellation policy.


Also see:

What is the return process?

What do I do if I had an allergic reaction?

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How do I place an order?

Shopping with Sephora India is easy


1. Log on to Sephora.sg or the Sephora Mobile Website.

2. To add items to your cart, click on 'Add to Bag' with your desired quantity.

3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.

4. Add in your preferred samples (available while stocks last) and if you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.


When you're ready to place your order:


5. Click on ‘Secure Checkout’ and your order summary will appear for your review.

6. Fill in your preferred Shipping Address, Shipping Method and Payment Option then click on ‘Place Order’ to proceed with the payment.


You will receive a confirmation email shortly after you have successfully placed your order.

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How can I track my order?

Checking the status of your order
You can check the status of your orders by accessing 'My Account' (online or via the Sephora Mobile Website) and click 'Orders'.

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What are your delivery options and how much is shipping?

We currently offer the following delivery options:

Service

Cost

Delivery Time Frames

Standard

₹99 for orders ₹999 and below


Free for orders ₹999 and above

5 - 7 Working Days



Need help on how to track your order? We can help you here: How can I track my order?