Checking the status of your order
You can check the status of your orders by accessing 'My Account' (online on Sephora.in) and click 'Orders'.



My order status shows 'Payment Pending'. Why?
Most payments are processed immediately - you might want to check this out: Why does my order status show 'Payment Pending'?

My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left Sephora's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Link and Number for your parcel. Please give about 24 hours for your tracking link to be live. 

It's past the delivery time frame but my parcel has still not arrived!
Don't worry! Try this: What should I do if there's a delay in my delivery?

I'm trying to track my parcel but I can't find it within the 'Account' tab!
Please feel free to reach out to our Customer Service Team here.

We currently offer the following delivery options:

Need help on how to track your order? We can help you here: How can I track my order?

Depending on the courier, your delivery may be rescheduled to the next working day.

We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section.

Need help tracking your parcel? View: How can I track my order?

Please feel free to reach out to our Customer Service Team here.

While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into My Account to check the status of your order.