Top Questions
What is the return and exchange policy?
How do I place an order?
How can I track my order?
What are your delivery options and how much is shipping?
What is the return and exchange policy?

Sephora India allows for returns up to 14 days, except Fragrances. To know more, please refer our return and cancellation policy.

Also see:

What is the return process?

What do I do if I had an allergic reaction?

How do I place an order?

Shopping with Sephora India is easy

1. Log on to
2. To add items to your cart, click on 'Add to Bag' with your desired quantity.
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.
4. Select from the various coupon codes or if you have an applicable ‘Coupon Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully selected / entered the code.

When you're ready to place your order:

5. Click on ‘Checkout’.
6. If you have not already logged in or verified your mobile number, you will be prompted to do so. Follow the instructions.
7. Once you have verified your mobile number, fill in your preferred Shipping Address (don't forget to save that address for future convenience).
8. Select your desired Payment Option and then click on ‘Pay xxxxx’ to proceed with the payment.

You will receive a confirmation email shortly after you have successfully placed your order.

How can I track my order?

Checking the status of your order
You can check the status of your orders by accessing 'My Account' (online on and click 'Orders'.


My order status shows 'Payment Pending'. Why?
Most payments are processed immediately - you might want to check this out: Why does my order status show 'Payment Pending'?

My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left Sephora's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Link and Number for your parcel. Please give about 24 hours for your tracking link to be live. 

It's past the delivery time frame but my parcel has still not arrived!
Don't worry! Try this: What should I do if there's a delay in my delivery?

I'm trying to track my parcel but I can't find it within the 'Account' tab!
Please feel free to reach out to our Customer Service Team here.

What are your delivery options and how much is shipping?

We currently offer the following delivery options:



Delivery Time Frames


₹99 for orders ₹999 and below

Free for orders ₹999 and above

5 - 7 Working Days

Need help on how to track your order? We can help you here: How can I track my order?