How do I return an online purchase?
Please contact our Customer Service here and include the following details in your enquiry:
- Order Number,
- Name of the Item,
- Reason for return, and
- Item Photo

Am I able to return an online purchase in-store?
Yes. Depending on the reason, you may return for a refund. Please contact our Customer Service here and include the following details in your inquiry: Order Number, Name of the Item, Reason for return, and Item Photo. For more information, please refer our return and cancellation policy (Section 3.3)

Am I able to return an in-store purchase online?
Unfortunately, all in-store purchases will need to be returned in-store. We apologise for the inconvenience caused!

Am I able to return an item bought from Sephora in another country?
All returns for international purchases are currently not available.

You might also want to read:
What is the return policy?
What do I do if I had an allergic reaction?
What if my parcel contains damaged, incorrect, or missing items?

Sephora India allows for returns up to 14 days, except Fragrances. To know more, please refer our return and cancellation policy (Sect ion 3.3) here.

Also see:
What is the return process?
What do I do if I had an allergic reaction?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team here or you can call us on 9885140140 (All days, 9AM to 9PM) so that we can make things better.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please do not dispose of or throw away any of the items you're writing in about! Sephora may arrange to collect the product.

Also relevant: What is the return process?

If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team who can help you with here

Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
- Your order number/ name of the store the item was purchased from;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:
- A full view photo of your store recepit (if applicable);
- Photos of the product;
- Photos of the affected area

Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.