I have been contacted from a Sephora email, is it legitimate?
From time to time, we will reach out to customers with issues related to their order, or regarding promotions being held on our website.
If you receive an email or notification from Sephora, it is important to check that it has been sent from a legitimate source, to avoid any phishing scams. For reference, all authentic emails from Sephora India will be sent through either [email protected]
Should you ever receive an email sent from an alternative email address, please flag this with the Sephora Customer Care Team (here) and report the email as spam.
Are your products authentic?
Yes. We work directly with the brands and authorised distributors to ensure that all products we sell are authentic.
Can I get a list of ingredients for a product?
Yes. You may see the ingredients for each product under the designated product page under the subheading 'Ingredients'.
Can I request or suggest a product or brand?
We love to hear from our customers, especially about a product we do not currently carry. Feel free to send your requested brand to Customer Service Team here.
Do you offer product samples?
We offer specially curated samples, which are available upon checkout. Please choose your preferred sample(s) in the shopping bag before checking out.
Samples are on 'while stock last' basis.
Samples will not be available during a sale.