Reserve products and find out if your beauty essentials are available at a store near you without leaving your home by chatting with our Beauty Advisors.
Download WhatsApp now and text us to reserve products at a store near you!
Text and Collect is a convenient way for you to check product availability or reserve items in-store. Get in touch with us to reserve items and collect them from a store of your choice. The best part is, the service is completely free for all customers. You simply pay for your items upon collection.
Install WhatsApp mobile application on your phone from Apple App Store or
Google Play Store.
Once installed and set-up, you can WhatsApp us at +65 8126 1794 and our
Beauty Advisors will be happy to help!
Sephora Text & Collect is available at all 11 stores island-wide.
Once an item is reserved at a Sephora store, you will receive a confirmation message with a unique ticket number. The reserved item will be ready for collection 2 hours after your reservation has been confirmed.
Please visit the specified Sephora store, approach any of our store staff, and
present the confirmation message so that they can retrieve your reserved
item(s). Once you review the reserved items, you may proceed to the cashier
to make payments.
Note: You may ask someone to collect the reserved items on your behalf. They
will need to present a copy of the confirmation message and make full
payment upon collection.
For Sephora Text & Collect service (the "Service"):
- Your reservation will be ready for collection after 2 hours of confirmation.
Please present the confirmation message when you visit the specified Sephora
store to pick up the reserved beauty products ( the "Items")
- The requested Items will be reserved for 3 days from the time of notification
of confirmation. If you have not collected the Items after this date, the Items
will be released from the reservation.
- You will pay for the Items in full at the store at the time of collection. No
sensitive information should be shared with anyone posing as Sephora
representatives to use this Service.
- You can use Gift Cards as applicable as a payment method to purchase Items
that were reserved using this Service.
- Sephora will do its best to ensure that the Items are available at your
preferred Sephora Store. However, from time to time, some products may be
out of stock and there may be a chance that Sephora may not be able to
reserve the requested Items or you may have to forego your reservation at a
selected Sephora Store.
- Sephora reserves the right to withdraw products from reservation under this
Service at any time.